Retail IT Coordinator - EMEA H/F - Salomon / Groupe Amer Sports

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc'teryx, Peak Performance, Atomic and Wilson.

The Mountain Sport Company, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon's commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon's heritage, culture, and commitment are tied together by one simple concept: the world's leading mountain people creating the world's leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability program. Diversity is one of Salomon's five values, therefore we are committed to creating an inclusive environment for all.

Salomon is headquartered in Annecy, France.

Amer Sports est le leader mondial des équipementiers du sport avec les marques Salomon, Arc'teryx, Peak Performance, Atomic et Wilson.

Salomon SAS, «The Mountain Sport Company », est née en 1947 au coeur des Alpes et berceau de l'alpinisme moderne. Grâce à la passion du sport et un design innovant, Salomon a créé une vaste gamme de nouveaux concepts révolutionnaires en fixations, chaussures, skis et vêtements pour le ski alpin et nordique et a pu apporter des solutions innovantes dans le footwear, et les équipements pour le snowboard, la compétition, l'alpinisme, la randonnée, le trail running and bien d'autres sports.

Au travers de cette orientation vers la performance, Salomon innove et excelle sur les sports de montagne, en convertissant de nouvelles idées en produits et en repoussant les limites du possible. L'engagement, la culture et l'héritage de Salomon sont tous liés par un simple concept : chaque salarié peut faire de Salomon la marque de montagne de référence. Salomon s'engage de manière responsable pour l'outdoor au travers de son programme de développement durable. La diversité est l'une des cinq valeurs de Salomon, c'est pourquoi nous nous engageons à créer un environnement accessible à tous.

Le siège de Salomon est basé à Annecy (74), France.


We are looking for an IT Retail Coordinator, EMEAto ensure the delivery, quality, and continuous improvement of IT services provided to internal users.

In this role, you will act as a key orchestrator between users, IT teams, and external service providers, ensuring that services meet expectations in terms of performance, availability, and quality.

You will play a central role in coordinating service delivery, monitoring performance, and driving continuous improvement initiatives.

Your Main Missions:

Service Delivery & Coordination

- Coordinate and oversee IT services across your scope, ensuring alignment with defined Service Level Agreements (SLAs).
- Act as the main point of contact between users, IT teams, and external providers.
- Ensure smooth deployment and operation of IT services.

Service Performance & Continuous Improvement

- Monitor service quality indicators and performance metrics.
- Identify improvement opportunities and implement corrective actions when needed.
- Ensure services remain aligned with business expectations and governance standards.

Vendor & Stakeholder Management

- Manage relationships with external IT service providers and ensure delivery quality.
- Coordinate internal and external resources involved in service delivery.
- Support contract follow-up and service evolution.

Projects & Service Evolution

- Contribute to the definition and deployment of new IT services in collaboration with business teams.
- Participate in project coordination and service rollout.
- Document services and ensure proper knowledge sharing across teams.

Operational Excellence & Governance

- Ensure compliance with IT governance and security policies.
- Anticipate risks and define action plans to maintain service continuity.
- Support budget monitoring and service cost control.

Nous recherchons un(e) IT Retail Coordinator, EMEApour garantir la qualité, la performance et l'amélioration continue des services informatiques fournis aux utilisateurs.

Dans ce rôle, vous serez un point de coordination clé entre les utilisateurs, les équipes IT et les prestataires externes, afin d'assurer un niveau de service optimal.

Vos principales missions :

- Coordonner et piloter les services IT de votre périmètre dans le respect des SLA.
- Assurer l'interface entre les utilisateurs, les équipes IT et les prestataires.
- Suivre la qualité de service et les indicateurs de performance.
- Identifier les axes d'amélioration et mettre en place des actions correctives.
- Piloter les prestataires et garantir la qualité des services délivrés.
- Contribuer aux projets de déploiement et d'évolution des services IT.
- Documenter les services et assurer leur bonne appropriation par les équipes.
- Veiller au respect des politiques de gouvernance et de sécurité IT.

What We're Looking For:

- Bachelor's or Master's degree in IT or related field.
- Minimum 5 years of experience in IT service delivery or coordination.
- Experience in international and matrix environments.
- Strong understanding of ITIL methodologies and service management principles.
- Customer-oriented mindset with strong service culture.
- Ability to coordinate multiple stakeholders and manage priorities.
- Good communication and interpersonal skills.
- Fluent in English

Profil recherché :

- Bac +3/5 en informatique ou domaine équivalent.
- Minimum 5 ans d'expérience en coordination ou gestion de services IT.
- Expérience en environnement international et matriciel.
- Bonne connaissance des méthodologies ITIL.
- Forte orientation service et satisfaction utilisateur.
- Capacité à coordonner de multiples interlocuteurs.
- Bon relationnel et sens de la communication.
- Anglais courant.

• ITIL